Quality Guarantee & Replacement Policy

At Kiwi Jewelry Studio, we want you to be fully satisfied with your purchase. If you encounter any quality issues within 7 days of receiving your order, we will send you a replacement free of charge — no return required.

Eligibility:

• Quality issues include, but are not limited to: broken items, defects in materials, or craftsmanship flaws.

• Customers are required to provide clear photos or videos as proof to help us verify the issue and arrange a replacement.

• Replacement requests must be made within 7 days of receiving the item. Requests beyond this timeframe cannot be accepted.

Exclusions:

• Replacement requests due to personal preference (e.g., change of mind or selecting the wrong size) are not covered under this policy.

• Damages caused by misuse or improper handling are not eligible for replacement.

 

How to Request a Replacement:

To request a replacement, please contact us at info@kiwijewelrystudio.com with your order number and photos/videos of the issue. We will respond within 48 hours and process your replacement promptly.

Thank you for your understanding and support! If you have any questions, feel free to reach out to us.